Privacy Policy

Introduction

This Privacy Policy explains how Hafele Service Center Bangalore ("we", "us", or "our") handles information submitted by visitors through this website.

By using this website or submitting an enquiry or service request, you acknowledge that you have read this Privacy Policy.

Information We Collect

When you request a service or contact us through the website, we may collect information that you voluntarily provide, including:

• Your name
• Your phone number
• Your area or service location
• The type of service requested
• Details about your appliance problem
• Any other information you choose to provide in an enquiry

We may also receive basic technical information that is automatically made available when you visit a website, depending on the services or technologies used on the site.

How We Use Your Information

Information submitted through this website may be used to:

• Respond to your service enquiry
• Contact you regarding your requested service
• Understand your appliance repair requirements
• Arrange or coordinate a service visit
• Provide customer support
• Improve our website and service experience
• Maintain records related to service enquiries

We do not use the information submitted through the booking form for purposes unrelated to the service or enquiry without an appropriate basis or permission where required.

Information Sharing

We do not sell or rent your personal information to third parties.

Information may be shared only when reasonably necessary to respond to your enquiry, provide the requested service, operate website-related services, comply with applicable legal requirements, or protect our rights and users.

Third-Party Services

This website may use third-party services and resources such as form-processing services, Google Maps, Google Fonts, Font Awesome, WhatsApp links, hosting services, analytics tools, advertising technologies, or other website-support services.

These third-party services may process information in accordance with their own privacy policies and terms. We recommend reviewing the privacy practices of relevant third-party providers when using their services.

Data Security

We take reasonable steps to protect information submitted through the website from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We may retain enquiry and service-related information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, or for other legitimate business purposes.

Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to ask about the information we hold about you, request correction of inaccurate information, or raise a privacy-related concern.

To make a privacy request, please contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.